---
title: "error message (currently logged in) when attempting to login"
canonical: "https://servicedesk.maxgeo.com/space/DS/1125712024/error%20message%20(currently%20logged%20in)%20when%20attempting%20to%20login"
format: markdown
---
Problem:

When logging in DataShed 5 (WebSHED) shows error message stating "Login - You are currently logged in to WebSHED; Please close this tab."

![image](media://6d6f8987-c832-4467-9db5-09de38b8f59a)

Reason:

The browser has not closed the session cleanly on exit/timeout.

Solution:

Clear browser cache and then log in. Recommend changing browser settings to *Clear Cache on Exit.*

**Chrome**

1. Open the Chrome browser
2. Open the Chrome Toolbar (3 dots to the right of the URL window) and then select **Settings**
3. Select **Advanced**
4. Click on **Site Settings **located under the **Privacy and Security **section
5. Under first section labeled **Cookies**, select **Keep local data only until you quit your browser**
6. Click** Done**

**Firefox**

1. At the top of the Firefox window, click the Firefox button and then select **Options**
2. Select the **Privacy **panel
3. In the *History* section, set **Firefox will:** to **Use custom settings for history**
4. Select the check box for **Clear history when Firefox closes**
5. click the Settings... button. The Settings for Clearing History window will open
6. In the Settings for Clearing History window, click the check mark box next to **Cache**.
7. Click **OK**

**Internet Explorer**

1. Open Internet Explorer browser
2. Click **Tools**>**Internet Options**>**Advanced tab**
3. Scroll down to the Security section and then check the box: **Empty Temporary Internet Files folder when browser is closed**
4. Click **OK**