---
title: "Blank Orange box when requesting a License"
canonical: "https://servicedesk.maxgeo.com/space/DS/1277820960/Blank%20Orange%20box%20when%20requesting%20a%20License"
format: markdown
---
**Issue**

When requesting a license an empty orange box will appear 

![image-20240522-073150.png](media://619d97d1-3e8d-4742-9916-8fcf59ba2421)

Error in log file (on web server C:\inetpub\wwwroot\DataShedAdmin_v3.0.1.x\App_Data\Error_Logs)

```
Message: Unexpected character encountered while parsing value: <. Path '', line 0, position 0.
 
Source: Newtonsoft.Json
 
Stack Trace: 
   at Newtonsoft.Json.JsonTextReader.ParseValue()
   at Newtonsoft.Json.JsonReader.ReadForType(JsonContract contract, Boolean hasConverter)
   at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.Deserialize(JsonReader reader, Type objectType, Boolean checkAdditionalContent)
   at Newtonsoft.Json.JsonSerializer.DeserializeInternal(JsonReader reader, Type objectType)
   at Newtonsoft.Json.JsonConvert.DeserializeObject(String value, Type type, JsonSerializerSettings settings)
   at Newtonsoft.Json.JsonConvert.DeserializeObject[T](String value, JsonConverter[] converters)
   at WebShedAdmin.Models.Services.LicenceService.HandleErrorResponse(HttpResponseMessage response, String jsondata) in C:\Maxwell Geoservices\Maxwell.DataShed5\DataShed5Admin\DataShed5AdminV3.0\Source\WebShedAdmin\Models\Services\LicenceService.cs:line 688
```

Error in DevConsole in bowser (press F12)

```
The resource from “......” was blocked due to MIME type (“text/html”) mismatch (X-Content-Type-Options: nosniff).
```

**Cause**

Licensing API calls are being blocked.

**Resolution**

Contact maxgeo support