---
title: "Database Connection window - error connecting to server / database"
canonical: "https://servicedesk.maxgeo.com/space/LC/1263239326/Database%20Connection%20window%20-%20error%20connecting%20to%20server%20%2F%20database"
format: markdown
---
<u>**Problem:**</u>

1. When using the "Database Connection" window to connect to a database, the server name and / or database do not come up in the dropdown menu menus (fields 1 and 3 respectively).

<u>**Cause:**</u>

1. There are a few potential causes, which are dependent on whether or not the server hosting the database is a part of the accessible network.

<u>**Solution:**</u>

1. **(a)** Try using the "refresh" button in the relevant field 1 or 3.  If this does not resolve the error: **(b)** type the name of the server / database into the respective field.  It may be best to copy and paste to ensure against errors.  If this does not resolve the error: **(c)** It is likely the server/computer hosting the SQL database is not a part of the accessible network.

If this does not resolve your issue, please contact [servicedesk.maxgeo.com](http://servicedesk.maxgeo.com) . In order to ensure we provide you with the best possible service, please ensure your IT is on hand, as network access may be required to resolve your issue.  This includes access to the server hosting the database to review applicable settings.