---
title: "Problem completing Action: Item cannot be found in the collection corresponding to the requested name or ordinal"
canonical: "https://servicedesk.maxgeo.com/space/LC/1263239336/Problem%20completing%20Action%3A%20Item%20cannot%20be%20found%20in%20the%20collection%20corresponding%20to%20the%20requested%20name%20or%20ordinal"
format: markdown
---
**Problem:**
1. When completing an Action, an error is returned reading "Item cannot be found in the collection corresponding to the requested name or ordinal"
**Cause:**
1. When customising your view of a grid, the settings are stored. If the columns change (e.g. an upgrade implements a new column) it may conflict with your customisation, however this can be fixed very easily.
**Solution:**
1. Reset the grid.
**Resetting grids:**
- Right-click within the grey space above the column names.
- Select "Reset" from the menu.