---
title: "Action could not be completed"
canonical: "https://servicedesk.maxgeo.com/space/LC/1263468643/Action%20could%20not%20be%20completed"
format: markdown
---
**Problem:**
When marking an Action complete, an error is returned reading "The action could not be completed. Please check the error log."
**Cause:**
(1) There is already an Action of that Description on that due date in the "Action History" grid - therefore another cannot be populated.
(2) There is a 'ghost' in the grid (applies where there is no Action matching that description and due date).
**Solution:**
(1) Either: **(i)** delete the existing Action History entry, then complete this Action to add it to the grid. **(ii)** Change the due date of the incomplete Action such that it no longer matches that of the pre-existing completed Action. **(iii)** If you are satisfied sufficient information is in the Action History grid, and therefore this incomplete Action is not required, you may opt to delete the incomplete Action.
(2) Rest both the Action and Action History grids, then re-try completing the incomplete Action.
*Resetting Grids:* Right-click the header of the relevant grid, and select "Reset". The view of the grid will then return to default settings (column order, hidden columns, sort and grouping of data) and remove any invalid / unsaved data.
**If unresolved:**
We may need to take a closer look at your database. Please contact [servicedesk.maxgeo.com](http://servicedesk.maxgeo.com) You can improve our response by advising that you have completed the above steps, and that the issue continues. We will either need to access your system remotely, or have you provide a copy of your database, therefore you may wish to communicate with your IT as appropriate.