---
title: "Troubleshooting errors in the \"Lease Commitment\": \"Commitment\" field."
canonical: "https://servicedesk.maxgeo.com/space/LC/1263632688/Troubleshooting%20errors%20in%20the%20%22Lease%20Commitment%22%3A%20%22Commitment%22%20field."
format: markdown
---
For avoidance of confusion: the "Commitment" field is illustrated below, and is found within the top section of the Lease Record, noting the date and value fields are highlighted (and which relate to this troubleshooting). If the error is not contained within these fields, you may need to refer elsewhere for your problem.
**Problem:**
1. The date fields are incorrect - refer **Troubleshooting 1**, but skip **Troubleshooting 4**.
2. The value fields are incorrect - refer **Troubleshooting 1**.
3. The date and values are not automatically updating - refer **Troubleshooting 1**.
4. The first field updates, but the second doesn't - refer **Troubleshooting 2**.
**Troubleshooting:**
1. When completing an Action relating to expenditure, are you required to complete the "Expenditure" completion process?
- If no - refer **Cause 1**.
- If yes - keep Troubleshooting.
2. When the "Commitment" fields are prompted to update, windows will be generated asking if you want to accept the changes.
- If you selected [No] on these windows, refer **Cause 2**.
- If you selected [No] because the window contained data errors, keep Troubleshooting.
- If you selected [Yes] keep Troubleshooting.
3. In the "Expenditure" tab (which is located under the "Financials" tab) do you have rows of data without a 'Date Lodged'?
- If you do have such data, and the data in the "commitment" fields correlates to this data, refer **Cause 3**.
- If you do not have such data keep Troubleshooting.
4. Within the Lease Configuration area, right-click on the relevant Lease Type and select "Minimum Commitment". Once you know what option was selected in the "Method" field, you can close the window. *Moving forward, this window is referred to the "Methodology Window*".
- If "Time and Area" was selected, go to the "Area and Time Exp." tab. Locate the row in the top grid that relates to this Leases' Area Units, Age and date of reporting. Select it, then look at the bottom grid and locate the area that relates to this Lease (if there isn't one, use the values entered into the top grid). Is this the correct methodology for calculating the area?
- If the "Area and Time Exp." tab is not relevant to this Lease Type - refer **Cause 4**.
- If the data entered is out of date - refer **Cause 6**.
- If it is not correct - refer **Cause 5**.
- If "Time or Area" was selected, and only the age of Lease is relevant to determining the expenditure rates, go the "Time Expenditure" tab. Locate the row in the grid that relates to this Leases' Area Units, Age and date of reporting. Is this the correct methodology for calculating the expenditure commitment?
- If the "Time Expenditure" tab is not relevant to this Lease type - refer **Cause 4**.
- If the data entered is out of data - refer **Cause 6**.
- If the data entered is otherwise incorrect - refer **Cause 5**.
- have a look at both the "Time Expenditure" and "Area Expenditure" tabs.
- If "Time or Area" was selected, and only the area of Lease is relevant to determining the expenditure rates, go the "Area Expenditure" tab. Locate the row in the grid that relates to this Leases' Area Units, Area and date of reporting. Is this the correct methodology for calculating the expenditure commitment?
- If the "Time Expenditure" tab is not relevant to this Lease type - refer **Cause 4**.
- If the data entered is out of data - refer **Cause 6**.
- If the data entered is otherwise incorrect - refer **Cause 5**.
5. If you are running V1.8.0 - refer **Cause 7**.
6. Otherwise - refer **Cause 8**.
**Cause:**
1. The workflow for the Expenditure Completion Process is not set to update the "Commitment" field - refer **Solution 1**.
2. You have given instructions to not update the commitment, which is why it contains errors - refer **Solution 2**.
3. When data is entered into the "Financials" grid without a 'Date Lodged', as of V1.8.0 it is treated as a forward commitment. Therefore:
- If you have already reported on this financial data, and therefore it is not a forward commitment - refer **Solution 3**.
- If it is forward data, but there 1 or more reports to be lodged before the reports relating to these commitments - refer **Solution 4**.
- If the data contains errors - refer **Solution 5**.
4. The wrong methodology was elected for this Lease Type in the Methodology Window
- If both the age and area of a Lease determine the expenditure rates that apply - refer **Solution 6**.
- If only the age of a Lease determines the expenditure rates that apply - refer **Solution 7**.
- If only the area of a Lease determines the expenditure rates that apply - refer **Solution 8**.
5. The expenditure has been configured incorrectly - refer **Solution 9**.
6. The most recent data has not been configured - refer **Solution 10**.
7. There was a bug in V1.8.0 for which a patch was released - refer **Solution 11**. Of particular importance is the .exe file in the patch.
8. This is not something previously brought to our attention - refer **Solution 12**.
**Solution:**
1. You will need to press the [$] button beside the commitment, and select [Yes] on the subsequent windows, for this field to update. Moving forward, you may want to add the "Expenditure" completion process to the Actions relating to your Expenditure.
2. You will need to press the [$] button beside the commitment and select [Yes] on the subsequent windows.
3. You will need to add a 'Date Lodged' to the data that has been reported on.
4. You will need to add additional forward commitments (i.e. rows of data that do not contain a 'Date Lodged') for the intervening periods.
5. You will need to edit the data such that it is correct.
6. Update the method in the Methdology Window to reflect "Time or Area".
- Ensure the expenditure rates are configured correctly in the "Area and Time Exp." tab.
- Update the commitment of the affected Lease records.
7. Update the method in the Methodology Window to reflect "Time or Area".
- Ensure the expenditure rates are correctly configured in the "Time Expenditure" tab.
- In the "Area Expenditure" tab, ensure there is not a configuration for this same Unit Type for a later "Effective Date". If there is - archive it.
- Update the commitment of the affected Lease records.
8. Update the method in the Methodology Window to relfect "Time or Area".
- Ensure the expenditure reates are correctly configured in the "Area Expenditure" tab.
- In the "Time Expenditure" tab, ensure there is not a configuration for this same Unit Type for a later "Effective Date". If there is - archive it.
- Update the commitment of the affected Lease records.
9. Correct the errors in the configuration, then update the commitment of the affected Lease records.
10. Add the relevant data to the grid, then update the commtment of the affected Lease records.
11. Contact [servicedesk.maxgeo.com](http://servicedesk.maxgeo.com) for the latest software release.
12. Contact [servicedesk.maxgeo.com](http://servicedesk.maxgeo.com) noting that we will require a backup of your database to investigate the issue.
**Additional Info:**
- *What is the "Expenditure Completion Process" and how do I configure it?* Refer to the HelpManual, specifically the section "Customising LeaseControl": "Configuring Leases and Agreements": "Action Management": "Action Configuration". * If you require further assistance, we can provide training or (if you have already undergone training) mentoring. If you require either of these services, please contact **[sales@maxgeo.com](mailto:leasecontrol@maxgeo.com)*
- *Where is the "Expenditure" tab/grid and what fields are the relevant ones for this issue?* Refer to the below image. For further information, please refer to the HelpManual, specifically the section "Leases Module": "Lease Functionality": "Financial Functionality". * If you require further assistance, we can provide training or (if you have already undergone training) mentoring. If you require either of these services, please contact us at *[servicedesk.maxgeo.com](http://servicedesk.maxgeo.com)
