---
title: "Troubleshooting Registering LeaseControl"
canonical: "https://servicedesk.maxgeo.com/space/LC/1263992902/Troubleshooting%20Registering%20LeaseControl"
format: markdown
---
<u>**Objective:**</u>

1. Resolve error "The Licence Key you entered is not in the correct format or is invalid."...
  - For a standalone licence - refer **Troubleshooting 1.**
  - For a subscription / network licence - refer **Cause 1**.
  - For a trial licence - refer **Cause 1**.

<u>**Information before you start:**</u>

- If you are unsure whether you have a standalone or subscription licence, please contact Maxwell Geoservices on [servicedesk.maxgeo.com](http://servicedesk.maxgeo.com) before you go any further - you could be simply tying yourself up in knots if you have incorrect information.

<u>**Troubleshooting:**</u>

1. Return to the screen where you enter the Licence Key.  Ensure you have selected "Configure as a standalone program".
  1. If you had not selected this option - refer **Cause 2**.
2. Locate the electronic record of your licence key as issued by Maxwell.  It will usually be an email from us, or an attachment (e.g. a "Licencing Letter").  Using the 'copy' and 'paste' function, copy and paste the licence key from this record to the appropriate field on the "LEASE Product Registration" window.
  - If you generate the error as per **Objective 1** -** **check if your licence key starts with "LEASE".
    - If not - refer **Cause 3**.
    - If it does start with "LEASE" refer **Cause 4**.

<u>**Cause:**</u>

1. You have selected "standalone" rather than "network" or "trial"**.**
  - If you have a subscription or network licence - refer **Solution 1**.
  - If you have been issued a trial licence - refer **Solution 2**.
2. You have selected "network" or "trial" rather than "standalone" - refer **Solution 3**.
3. This is not your licence key.  If it starts with "LC" this is your *Licence Number* - refer **Solution 4**.
4. There is potentially an error in the Licence Key - refer **Solution 5**.

<u>**Solution:**</u>

1. At the screen "Lease Product Registration" select "Configure as a network client" - from here, follow the related article "[Registering LeaseControl software](https://maxgeo.atlassian.net/wiki/spaces/LC/pages/1263566922)".
2. At the screen "Lease Product Registration" select "Configure as a trial" - from here, follow the related article "[Registering LeaseControl software](https://maxgeo.atlassian.net/wiki/spaces/LC/pages/1263566922)".
3. At the screen "Lease Product Registration" select "Configure as a standalone" - from here, follow the related article "[Registering LeaseControl software](https://maxgeo.atlassian.net/wiki/spaces/LC/pages/1263566922)".
4. Look for the licence key, which will start with "LEASE".  If you have something starting with "LC" this is your *Licence Number* - which should have a corresponding *Licence Key*.  If you can't locate it, please contact servicedesk.maxgeo.com
5. Contact [servicedesk.maxgeo.com](http://servicedesk.maxgeo.com) to confirm the correct Licence Key.