---
title: "Troubleshooting Basic Action Configurations."
canonical: "https://servicedesk.maxgeo.com/space/LC/1264025601/Troubleshooting%20Basic%20Action%20Configurations."
format: markdown
---
<u>**Objective:**</u>

1. To determine if an Actions was configured as a Group, Lease or Agreement Action - refer **Troubleshooting 1**.
2. To determine if an Action was configured as Required, Irregular or Miscellaneous Priority - refer **Troubleshooting 1**.
3. To determine if the configurations are correct for a Miscellaneous Action - refer **Troubleshooting 2**.
4. To determine if the configurations are correct for an Required or Irregular Action - refer **Troubleshooting 5**.

<u>**Before you Start:**</u>

From within the software, access the "Actions" or "Action History" tab of the relevant Lease or Agreement, and unhide the "ActionConfigurationID" .  Record the Action Configuration ID of the Action in question, as you will need it for Troubleshooting.

<u>**Troubleshooting:**</u>

<span style="color: #ff5630">*Where the instructions require access to the SQL database, ensure this is conducted by an appropriately qualified and experienced SQL professional.  If you do not have such a person on hand, please contact us at servicedesk.maxgeo.com*</span>

1. Through the SQL Database (alternatively - **Troubleshooting 3** is via the Software):** **Access the view LMS_ACTCFG_ActionConfiguration and filter the ACTCFG_ID for the configuration ID you recorded** **earlier.
  - To determine if this is a Group, Lease or Agreement Action refer to "ACTCFG_ActionClass" field.  1=Lease, 2=Group, 3=Agreement.
  - To determine if this is a Required, Irregular or Miscellaneous Action refer to the "ACTCGF_ActionTypeClass field.  1=Required, 2=Irregular, 3=Miscellaneous.
    - For Miscellaneous Actions, refer **Troubleshooting 2**.
    - For all others, refer **Troubleshooting 3**.
2. For further information on a Miscellaneous Action, through the SQL Database** **access the view LMS_ACTCFG_ActionConfiguration and filter the ACTCFG_ID for the configuration ID you recorded** **earlier.  Then:
  - ACTCFG_FrequencyOfReminder gives you the recurrence in months.
  - ACTCFG_OccursOnce tells you if it was set to recur (NULL=yes).
  - ACTCFG_Deleted tells you if the Action was deleted (1=deleted).
  - ACTCFG_Description is how the User will see it in the software.
  - ACTCFG_AppliesTo is which Lease(s) / Agreement(s) this was generated against.
3. For further information on a Required or Irregular Action Configuration:
  - ACTCFG_Deleted tells you if the Action Configuration has been archived (1=archived).
  - ACTCFG_AppliesTo tells you where it was configured when compared to:
    - For a Group Action: The table dbo.LMS_GRPREP_GroupReport, specificially the "GRPREP_ID" field.  The fiels GRPREP_Number and/or GRPREP_Name tells you what you need to identify the relevant Group in the software.  Then refer "[Troubleshooting Group Actions](https://maxgeo.atlassian.net/wiki/x/AgBYSw)".
    - Otherwise, the table dbo.LMS_LOCLTY_Locality, specifically the "LOCLTY_ID" feild.  The field LOCLTY_Child tells you where to look in the software, although you should check the LOCLTY_Parent to ensure the User refers to the correct Object (the LOCLTY_Parent field refers to another LOCLTY_Child, hence creating a tree that goes through to 1=Root) - refer **Troubleshooting 5**.
4. Through the software (alternatively - **Troubleshooting 2** is via the SQL database) you need to unhide the column "ActionConfigurationID" in each of the following grids, and look for the matching reference:
  - Group Report Actions (from the "Lease" menu) - refer **Troubleshooting 5**.
  - Lease Configurations (match the Locality and Lease Type) - refer **Troubleshooting 5**.
  - Agreement Configurations (match the Agreement Type) - refer **Troubleshooting 5**.
  - If it is not in any of the above it is a Miscellaneous Action - refer **Troubleshooting 2**.
5. Open the Action in the Action Configuration in the Action Builder.  If you are unsure how to do this:
  - For a Group Action - from the "Lease" menu, select "Group Report", locate the relevant Configuration (using the Action Configuration ID you recorded earlier) and double click it.
  - For a Lease Action Configuration - from the "Settings" menu, select "Configurations" then "Lease".  You will need the admin password, then select the relevant object in the hierarchy, then select the "Actions" tab, and locate the relevant Configuration (using the Action Configuration ID you recorded earlier) and double-click it.
  - For an Agreement Action Configuration - from the "Settings" menu, select "Configurations" then "Agreement".  You will need the admin password, then select the relevant object in the hierarch, locate the relevant Configuration (using the Action Configuration ID you recorded earlier) and double-click it.