---
title: "LogChief randomly freezes"
canonical: "https://servicedesk.maxgeo.com/space/LogChief/1444249602/LogChief%20randomly%20freezes"
format: markdown
---
|  |  |  |  |
| --- | --- | --- | --- |
| Application: | LogChief3 | Related Build Number: | All |
| Status: | [Known Issue] | Resolved Build Number | All |

---

**Issue:**

LogChief randomly freezes

```sql

```

**Cause:**

Issue can caused be caused by a DNS time out.

windows event logs example

```sql
Log Name:      System
Source:        Microsoft-Windows-DNS-Client
Date:          7/10/2024 1:35:33 PM
Event ID:      1014
Task Category: (1014)
Level:         Warning
Keywords:      (268435456)
User:          NETWORK SERVICE
Computer:      ***************
Description:
Name resolution for the name ********* timed out after none of the configured DNS servers responded. Client PID 2188.
```

**Resolution: ** 

Update LogChiefs connection settings for the LogChiefSystem database to use `(local)` and not the computer name

1. Open/ReOpen LogChief
2. Press CTL+S to open the LogChiefSystem Database Connection details page
3. Replace the ComputerName with `(local)`
  
4. Press OK and close and reopen LogChief

**NB: if the issue still persists, please submit a ticket**