---
title: "Error 84 - Sophos Anti Virus"
canonical: "https://servicedesk.maxgeo.com/space/MAXGEO/1062141953/Error%2084%20-%20Sophos%20Anti%20Virus"
format: markdown
---
**Issue:**

Copyminder Error 84 is causes by Sophos Anti Virus blocking MS Access from reading the appropriate copyminder files when DataShed4 is opening.

![image](media://8dff18f9-b0ae-42e6-bcec-aed57b79821b)



**Resolution:**

Here are the steps to follow to resolve the problem. These are performed in the Sophos Central management portal.

1. Go to **Overview** > **Global Settings** > **Global Exclusions**.
2. Click **Add Exclusion** (upper right of the exclusions list).
3. In **Exclusion Type**, select **Exploit Mitigation (Windows)**. You see a list of **Protected Applications** found on your network.
4. Select **Microsoft Access**.
5. Under **Mitigations**, turn off **Data Execution Prevention**.
6. Click **Add**. The exclusion is added to the list on the **Global Exclusions** page.
7. Click **Save**.
8. Perform an update on the endpoint device (Sophos Endpoint UI >> About >> Update Now).
9. Reproduce the issue
10. If issue still persists, kindly disable protection for MS Access application. (Repeat Steps 7-9).

No need to disable all protection for MS Access, disabling the Data Execution Prevention option is enough.


> ⚠️ **Third party  product warning:** 
> ⚠️ 
> ⚠️ This is only offered as a guide. Consult with your IT Professional prior to making changes any changes.